Refund policy

Customers have 14 days from the date of purchase (not receipt) to return any non-faulty items. Returned items must be unused, in their original packaging, and show no signs of wear and tear.

For footwear, we cannot accept returns if the outsole sticker has been removed or if there is visible wear, unless there is a distinct manufacturing fault. In such cases, returns are allowed up to 21 days from purchase. Original packaging must still be provided.

Black Friday and Sale Items:

No refunds or exchanges will be granted on Black Friday and sale purchases. All discounted sales are final. Please ensure you double-check your order before finalizing the purchase.

Additional Non-Returnable Items:

- Gift cards
- Items purchased with discount coupons

To complete your return, a receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer.

Exchanges:

We only replace goods if they are factory defective or damaged. If you need to exchange an item for the same product, please contact us via email at hello@borelliofficial.com.